Refund policy
Returns and refunds
At Femon Parts we do everything we can to send you the right parts for your bike. Not happy with your order? Here is exactly how it works.
Right of withdrawal
You have the right to withdraw from your order within 14 days of receipt, without giving a reason. The period starts the day after you, or someone you appointed, physically received the goods. If your order arrives in several shipments, the day you received the last one counts.
Notify us of your withdrawal within those 14 days at info@femon.nl, quoting your order number, or use the model form at the bottom of this page. You then have another 14 days to send the product back.
During the cooling-off period
You may unpack the product, look at it and assess it the way you would in a shop. That includes opening the packaging if needed. If you go further than assessing it, you are liable for the resulting diminished value. This is set out in article 6:230s of the Dutch Civil Code.
For motorcycle parts this means: fitting, connecting or running a part goes further than assessing it. An exhaust that has been fitted almost always leaves marks on the clamp, the brackets or the joint, and can no longer be sold as new.
So always check before fitting that the part you received is correct and fits. In doubt? Call us on +31 172 533829. It takes two minutes and it saves you money.
Diminished value
We do not refuse a withdrawal. We will always take the product back. We will however deduct the diminished value from your refund where the product has been handled more than was necessary to assess it.
We assess this case by case and support it with photographs of the product as it left us and as it came back. As an indication:
- Packaging opened, product unused: no deduction
- Light fitting marks, still sellable as opened packaging: up to 25%
- Clear fitting marks, scratches or heat discolouration: 40% to 70%
- Damaged or no longer sellable: up to 100%
When the right of withdrawal does not apply
For a small number of products the right of withdrawal does not apply by law:
- Custom-made or personalised products, manufactured to your specifications or clearly intended for you personally.
- Sealed goods that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery.
Fitted or used parts do not fall into this category. We take those back as normal, with the diminished value deducted as described above.
Return shipping costs
The cost of returning the goods is yours. This applies both to withdrawal and to parts ordered in error or that do not fit.
Always return with sufficient postage and a tracked service, and send us the tracking number. Without tracking we cannot establish that you have returned the item. We cannot accept insufficiently stamped parcels. The risk of the return shipment is yours until we have received the parcel.
Exception: if we sent the wrong product, or the product was faulty on arrival, we cover the return costs.
Returns from outside the EU
If you return a product from a country outside the European Union, clearly mark the customs declaration as a return (Returned goods), stating the order number and the original invoice value, and include a copy of the invoice.
Without this, import duties and import VAT will be charged again on arrival. We will deduct those costs from your refund.
Return address
Handelsonderneming Femon
Engelandlaan 34
2391 PN Hazerswoude-Dorp
The Netherlands
Always register your return first at info@femon.nl or by phone on +31 172 533829 before sending anything back. That way we can process it properly straight away.
Refunds
We refund within 14 days of you notifying us of the withdrawal. We may withhold the refund until we have received the goods, or until you have shown that you sent them back. We refund using the same payment method you used.
If you return the whole order, we also refund the original delivery costs, up to the amount of our standard delivery method. If you return part of your order, the original delivery costs remain yours.
If we deduct diminished value, we will tell you the amount and the reason before we refund, with photographs.
Faulty or incorrect products
Received a product that is faulty or does not match what you ordered? Contact us as soon as possible at info@femon.nl, preferably with photographs of the product and the packaging. We will resolve it with a replacement, a repair or a refund. In these cases we cover the return costs.
Warranty
Alongside the right of withdrawal, the statutory warranty applies to all products. A product must do what you may reasonably expect of it. Specific manufacturer warranties, for example from Beta, Sherco, Fantic or SWM, apply in addition under that manufacturer's terms.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To:
Handelsonderneming Femon
Engelandlaan 34
2391 PN Hazerswoude-Dorp
The Netherlands
info@femon.nl
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
Contact
Questions about a return or a refund?
Handelsonderneming Femon
Engelandlaan 34
2391 PN Hazerswoude-Dorp
The Netherlands
Phone: +31 172 533829
Email: info@femon.nl
Website: www.femon.nl
Last updated: 31 August 2026